FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days. Canadian orders typically arrive within 5–7 business days, while US and international delivery times may vary by destination.
Do you ship internationally?
Yes! We ship to Canada, the US, and select international destinations. Shipping rates and estimated delivery times are shown at checkout based on your location.
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking information so you can follow your delivery.
Returns & Exchanges
What is your return policy?
We accept eligible returns within 14 days of delivery. Returned items must be unworn, unwashed, in their original condition, and have all original tags attached.
How do I start a return in Canada?
Log in to your account, open your order, and click Request return. Once your return is approved, we'll send you a return shipping label.
For eligible regular-price returns, you can choose a refund to your original payment method with a CAD $10 return shipping contribution deducted, or receive the full value of your item as store credit with no return shipping deduction. Original shipping fees are non-refundable.
What about US & international returns?
US and international returns are available on eligible items within 14 days of delivery. Because cross-border shipping and customs requirements vary, please contact us before sending anything back. We'll guide you through the available return options for your order.
Return shipping costs are the customer's responsibility. Original shipping charges, duties, taxes, customs fees, and brokerage fees are non-refundable.
What about sale items?
Sale items are eligible for store credit only. Return shipping costs are the customer's responsibility. Store credit is issued as a gift card valid for 12 months.
What about clearance items?
Clearance items are final sale and cannot be returned or exchanged.
Do you offer exchanges?
Absolutely. If you love your piece but need a different size or colour, we're happy to help with an exchange, subject to availability.
For Canadian orders, we'll include complimentary shipping on your replacement order. US and international exchanges are arranged individually because shipping and customs costs vary by destination.
For complete details, eligibility requirements, and return conditions, please see our Return & Refund Policy.
Sizing & Fit
How do I choose the right size?
Fit can vary depending on the design and silhouette. We include sizing and fit information in our product descriptions, so we recommend checking the details for the specific piece you're considering.
What if I'm between sizes on a more fitted style?
For styles described as sculpted or more fitted, we generally recommend sizing up if you're between sizes or prefer a little more ease and movement.
Can you help me choose the right size or style?
Absolutely! We offer complimentary sizing and styling guidance. Use the chat on our website and we'll be happy to help you choose the size, fit, and style that will suit you best, so you can feel confident in your purchase before ordering.
Products & Care
What fabrics do you use?
We select high-quality fabrics for their comfort, drape, feel, and suitability for each design. Fabric composition and details are provided on individual product pages whenever applicable.
How do I care for my garments?
Please follow the care instructions provided for your individual piece. Care requirements can vary by fabric and design, and following the recommended instructions will help preserve the quality of your garment.
Payments & Discounts
What payment methods do you accept?
We accept major payment methods available through our checkout. The payment options available to you will be displayed at checkout.
Can I use a discount code?
Yes. Enter your discount code at checkout. Unless otherwise stated, only one discount code can be applied per order.
Still Have Questions?
We're happy to help. Use the chat on our website to reach us directly, and our team will get back to you as soon as possible.